Troubleshooting an optimization

Route optimization can get complex when you consider all of the variables -

  • individual worker hours vs the job time windows.
  • capacity of the worker vs capacity required for the jobs.
  • length of the jobs vs hours in the day for the worker.
  • geographic location and travel time.

So there are some things you should check when you receive optimization errors. 

Dont worry we will be building smart error messages soon, so we can tell you the problem.

Below are the recommended things to check when you have a failed optimization, if these still provide no help, please email support@vworkapp.com.

1. Check the workers hours vs the time windows on the job/jobs. Also company working hours vs time windows.

2. Check the jobs are not in a current optimization as they will not show on the optimisation map if already in use.

3. Check the jobs have only one geo coded step, this is a limitation of version 1.

4. Check the worker has the capacity (they do not have jobs booked for this time)

5. Check the duration of the jobs does not exceed the available hours in the run (ie  9 x 1 hour jobs will fail if allocated to an 8 hour worker shift)

 



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