Job Steps

Steps are fields that determine how long a job takes and when it is started or completed. They outline the process of completing a job from start to finish.

Steps are where you can enter a geocoded address where the job will be undertaken. This tells the mobile worker where to go to do the job and enables them to find it on the map. It is optional to enter a geocoded address but vWork needs this to show the job on the map.

Custom Fields

Custom Fields are where you can enter extra information about a job and capture information while on the job.

Use Custom fields to create a field to add Notes or additional information that you need, like progress or status.
You can use Pick Lists to set up pre-defined selections; eg. Yes or No.

Custom fields have permissions. They can be:

• Hidden: these fields are not visible on a mobile device. They provide information to the dispatcher.
• Read only: this field is used only to provide information to the mobile worker about the job. No action is required by the worker for a read only field.
• Optional: Optional fields do not need to be actioned by the worker but are useful to capture information in some circumstances. For example, your mobile worker may sometimes want to add notes about a job or capture a photo but this is not required for every job.
• Required: these fields must be completed by the worker. They are shown in a pink box and a worker cannot complete a job until all mandatory fields are completed. A signature is often included as a mandatory field to provide proof of delivery or that a particular aspect of a job is completed to a standard that the customer is happy with.