You can pause any job that has been started. The job shows a status of Paused.

What does it mean to pause a job?

You can pause a job when you want to make sure customers are only invoiced for the time that their job is actually being worked on. For example:

• you don't want to charge customers for the time workers spend on breaks.
• an unexpected event occurs that requires the job to stop for a period of time while the issue is resolved.  

When you pause a job it remains on the worker's schedule as a job that still needs to be completed. The job duration time stops at the time it is paused and doesn't begin again until the job is unpaused.

When the job resumes it shows on the schedule in a second block of time that begins at the time the job is unpaused.  The period of time that the job is paused isn't included in the job duration when an invoice is created, although vWork keeps a record of the total time to complete the job including the time that is paused.

Workers can update a paused job's custom fields and invoice information while a job is paused, but they can't complete job steps. Completing a step will automatically unpause the job.

Jobs can be paused and unpaused by the dispatcher from the web app and by mobile workers from the mobile app.

Note: A job must already be started (have at least one step completed) to pause a job.

In this article

This article explains how to pause and unpause jobs in the web app and the mobile app. 

Topics include:

• Dispatcher: pause a job (web app)
• Dispatcher: unpause a job (web app)
• Worker: Pause a job from the iOS mobile app
• Worker: Unpause a job from the iOS mobile app
• Worker: Pause a job from the Android mobile app
• Worker: Unpause a job from the Android mobile app

Click a link from the topic list above to go to the topic you are interested in. You can return to this list by clicking this icon. You'll find it at the end of each topic.

Dispatcher: pause a job (web app)

To pause a job from the web app:

1. Go to the Schedule.
   
   
2. Click to select the paused job from the panel on the left of the schedule and display the tool tray beneath the job.
   
   
3. Click the Pause button from the tray to pause the job.
   
   

Paused jobs look like this on the schedule. The gap indicates a job that has been paused and started again.  The yellow "paused" flag indicates a job that is currently paused.

Dispatcher: unpause a job (web app)

To unpause the job:

1. Go to the Schedule.
2. Click to select the paused job from the panel on the left of the schedule and display the tool tray beneath the job.
   
   
3. Click the play button.
   
   
   
   

Worker: Pause a job from the iOS mobile app

To pause a job from an iOS device:

1. Tap to select the job from the jobs list and open the job's Details page.
   
   
2. Tap the 3 dots menu found on the right in the black banner.
   
   
   
   
3. Tap to select Pause from the options displayed.
   
    
   
   

Worker: Unpause a job from the iOS mobile app

To unpause a job:

1. Tap the job in the yellow area banner on either the job list or the job detail view.
   
   Job list
      
   
   Job Details
   
   
   

Worker: Pause a job from the Android mobile app

To pause a job from an Android device:

1. Tap to select the job from the jobs list and open the job's Details page.
   
   
2. Tap the 3 dots menu found on the right in the black banner.
   
   
   
   
3. Tap to select Pause from the menu.
   
       
   
   

Worker: Unpause a job from the Android mobile app

To unpause a job:

1. Tap the job in the yellow area on either the job list or the job Details view.
   
   Job list
      
   
   Job Details