You and users of the vWork mobile app can pause any job that has been started. The job shows a status of Paused.
In this article
This article explains how to manage paused jobs.
Topics include:
- What does it mean to pause a job?
- Pause a job on the Schedule
- Unpause a job on the Schedule
- Related articles
Click a link from the topic list above to go to the topic you are interested in. You can return to this list by clicking this icon. You'll find it at the end of each topic.
What does it mean to pause a job?
You can pause a job when you want to make sure customers are only invoiced for the time that their job is actually being worked on. For example:
- you don't want to charge customers for the time workers spend on breaks.
- an unexpected event occurs that requires the job to stop for a period of time while the issue is resolved.
When you pause a job it remains on the worker's schedule as a job that still needs to be completed. The job duration time stops at the time it is paused and doesn't begin again until the job is unpaused.
When the job resumes it shows on the schedule in a second block of time that begins at the time the job is unpaused. The period of time that the job is paused isn't included in the job duration when an invoice is created, although vWork keeps a record of the total time to complete the job including the time that is paused.
Workers can update a paused job's custom fields and invoice information while a job is paused, but they can't complete job steps. Completing a step will automatically unpause the job.
Jobs can be paused and unpaused by the dispatcher from the web app and by mobile workers from the mobile app.
Pause a job on the Schedule
To pause a job:
- Go to the Schedule.
- Click to select the paused job from the panel on the left of the schedule and display the tool tray beneath the job.
- Click the Pause button from the tray to pause the job.
Paused jobs look like this on the schedule. The gap indicates a job that has been paused and started again. The yellow "paused" flag indicates a job that is currently paused.
Unpause a job on the Schedule
To unpause the job:
- Go to the Schedule.
- Click to select the paused job from the panel on the left of the schedule and display the tool tray beneath the job.
- Click the play button.
Related articles
To see how a mobile worker pauses and unpauses job on the vWork mobile app, please read these articles: