vWork messaging is a standard feature in vWork that enables dispatchers and mobile workers to instantly message each other from within the vWork app.
In this article
This article explains how to enable Messaging Permissions in vWork.
- What are Messaging permissions?
- What do messaging permissions allow?
- How do I enable messaging permissions?
If you want to find out more about the Messaging feature please see the articles:
What are Messaging permissions?
The User Permission that enables the Messaging feature in vWork is called Chat.
Messaging permissions enable two-way, one-to-one, and one-to-all instant messaging between dispatchers and mobile workers within vWork. The Chat permission is also required if you have the enhanced messaging feature Three-way Messaging enabled in your account. If you would like to find out more about Three-way messaging please see the article: How do I set up Three-way Messaging?
What do messaging permissions allow?
When dispatchers have the Chat permission enabled in their User Permissions this activates the messaging feature so they can instant message the mobile workers they are responsible for scheduling and dispatching jobs to.
- Dispatchers who do not have the Chat permission enabled cannot use in-app messaging.
- Mobile workers have the messaging feature by default, but this is disabled for them until you enable the Chat permission for the dispatchers that schedule and dispatch their work.
- Mobile workers can only message other users who have the Chat permission enabled - this includes other mobile workers.
This screenshot from the User Management page shows how messaging works for different types of users. In this example:
- Aakshan, Ahri, and Ashe have Chat enabled in their User Permissions. As they have dispatcher Webapp Permissions this allows them to share two-way messages with all mobile workers that they can schedule jobs for.
- Garen is a mobile worker with Chat enabled. Garen is able to message the dispatchers and can also message other mobile workers who have Chat enabled in their User Permissions.
- Fiora does not have Chat enabled. Fiora can message dispatchers but cannot message other mobile workers.
How do I enable messaging permissions?
Enable messaging for dispatchers
First, make sure you enable messaging permissions for dispatchers.
To enable messaging for dispatchers:
- Go to Settings>Users>Users and select the dispatcher from the User Management list.
- Scroll down to User Permissions.
- Under Webapp Permissions check the Chat checkbox to enable the permission.
- Click Update.
Enable messaging for mobile workers
It is not necessary to enable Chat permissions for mobile workers. They are able to message dispatchers without this permission by default (once the dispatcher has the Chat permission enabled).
If you want mobile workers to message each other you can enable this by giving them the Chat permission. They will be able to instant message other users with this permission enabled.
To enable the Chat permission for mobile workers follow the steps given above for dispatchers. Mobile worker user permissions will look similar to this example when Chat is enabled.