All Help Articles


Getting Started with vWork

Using the vWork website


How do I add notes and additional information to a job?
Can I Enter GPS Coordinates instead of a Street Address?
How Do I Bulk Assign jobs?
How Do I Bulk Delete Jobs?
How Do I Bulk Import Jobs?
Can I Create Multiple Copies of a Job?
How Many Jobs Can I Have?
How Do I Setup Repeating Jobs?
What is a Pick List and how do I use them?
Can I Pause a Job?


How Do Quotes Work?
How Do I Enable Quotes?
How Do I Create a Quote Template?
How Do I Create a Quote?
How do I Check the Status of a Quote?
How do I Send a Quote to a Customer?
Can I Quote from my Phone ?
How do I Know a Customer has Declined a Quote?

Scheduling or Dispatch

Scheduling or Dispatch Basics
How Do I Customise My Company Working Hours?

Creating a Job
Assigning a Job
When Do My Workers See Job Changes?
The Schedule - Grouping and Filtering Jobs
Checking the Status of a Job - what do the colours mean?
What is the workbench?
How do I remove the dispatcher from the schedule list ?
Can I assign multiple workers to one job ?

The Map

How do I Find a Job on the Map?
How Can I Search the Map?
How do I View Unassigned Jobs on the Map?
How do I View Assigned Jobs on the Map?
How do I Assign Jobs from the Map?
How Can I View a Replay of My Worker's Position?
Can I Specify GPS Coordinates When Creating a Job or a Customer?


Running Reports
Favourite Reports
Scheduled Reports
Auto Reports
Email Whitelist Instructions


What are Alerts?
What Can Trigger an Alert?
Who Can I Send Alerts To?
How Do I Setup an Alert?
What Do Alerts Cost?
How Do I Enable SMS?
How Does the ETA Alert Work?
How Does the Customer Confirmation Work?


How Do I Add a Customer?
Bulk Importing Customers
Can I import My Customers from Salesforce/Xero/Quickbooks etc...
Bulk Imported Customers Not Appearing on the Map?
Can Workers See Customer Information on Their Phones?


Messaging Permissions


Invoicing with vWork
What is a Pricebook and how do I set them up?
Printing and Emailing Invoices
What Are My Mobile Workers Allowed to Change on an Invoice?
How do My Mobile Workers Add Items to an Invoice?
Can I Automatically Add Worker Hours to my Invoices?
See all 9 articles

Customer Portal

Customer Self Service Portal
How Do Customers Get Access to my Customer Portal?
Can I Add my Logo to vWork?
Can I Give a Customer More Permissions or Templates?
Can I Have Lights Out Dispatch?


What Is Equipment?


Using Groups in vWork
What if My Workers are in Different Time Zones?

vWork mobile apps

Integrating vWork with other software

How to use the vWork API

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