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Quicklinks |
The Basics
Getting Started Video'sSupported Web Browsers
How fast a computer do I need to use vWork?
vWork Beginner's Checklist
Terminology - What does it all mean?
How do I log into the vWork Website?
What is a Template?
What is the difference between steps and custom fields?
vWork Documentation Overview
Setting up Your Account
How do I add a new worker?How do I Create a Template?
Creating New Users + Easy SMS Setup
How do I Setup and Broadcast a Job To Multiple Workers?
Setup My Workers to Accept, Decline or Reschedule Jobs?
Using Mandatory Templates
Can I customize the colours?
How do I cancel my account ?
Security
How do I reset my password?vWork Password Requirements
Why was I logged out automatically?
Mobile Permissions
Web App Permissions
vWork Security Details and Redundancy
What Level of Encryption Does vWork Support?
Cookies and Citrix
Billing and Account Questions
How do I signup for vWork?Do I have to pay for workers and dispatchers?
Will I Lose My Jobs When I Delete a User?
What are the plan differences?
SMS Alerts
vWork and GPS Tracking
How Does Location Tracking Work in vWork?How do vWork Mobile Apps Collect Location Data?
How to Get More Help
How to Get SupportUsing Live Chat
Support Hours
Twitter, Blog and Newsletters...
vWork Uptime, Outages and Maintenance
vWork Built to scale with Amazon Web Services
Using the vWork website
Jobs
How do I add notes and additional information to a job?Can I Enter GPS Coordinates instead of a Street Address?
How Do I Bulk Assign jobs?
How Do I Bulk Delete Jobs?
How Do I Bulk Import Jobs?
Can I Create Multiple Copies of a Job?
How Many Jobs Can I Have?
How Do I Setup Repeating Jobs?
What is a Pick List and how do I use them?
Can I Pause a Job?
Quotes
How Do Quotes Work?How Do I Enable Quotes?
How Do I Create a Quote Template?
How Do I Create a Quote?
How do I Check the Status of a Quote?
How do I Send a Quote to a Customer?
Can I Quote from my Phone ?
How do I Know a Customer has Declined a Quote?
Scheduling or Dispatch
Scheduling or Dispatch BasicsHow Do I Customise My Company Working Hours?
Creating a Job
Assigning a Job
When Do My Workers See Job Changes?
The Schedule - Grouping and Filtering Jobs
Checking the Status of a Job - what do the colours mean?
What is the workbench?
How do I remove the dispatcher from the schedule list ?
Can I assign multiple workers to one job ?
The Map
How do I Find a Job on the Map?How Can I Search the Map?
How do I View Unassigned Jobs on the Map?
How do I View Assigned Jobs on the Map?
How do I Assign Jobs from the Map?
How Can I View a Replay of My Worker's Position?
Can I Specify GPS Coordinates When Creating a Job or a Customer?
Reports
Running ReportsFavourite Reports
Scheduled Reports
Auto Reports
Email Whitelist Instructions
Alerts
What are Alerts?What Can Trigger an Alert?
Who Can I Send Alerts To?
How Do I Setup an Alert?
What Do Alerts Cost?
How Do I Enable SMS?
How Does the ETA Alert Work?
How Does the Customer Confirmation Work?
Customers
How Do I Add a Customer?Bulk Importing Customers
Can I import My Customers from Salesforce/Xero/Quickbooks etc...
Bulk Imported Customers Not Appearing on the Map?
Can Workers See Customer Information on Their Phones?
Messaging
MessagingMessaging Permissions
Invoicing
Invoicing with vWorkWhat is a Pricebook and how do I set them up?
Printing and Emailing Invoices
What Are My Mobile Workers Allowed to Change on an Invoice?
How do My Mobile Workers Add Items to an Invoice?
Can I Automatically Add Worker Hours to my Invoices?
See all 9 articles
Customer Portal
★ Customer Self Service PortalHow Do Customers Get Access to my Customer Portal?
Can I Add my Logo to vWork?
Can I Give a Customer More Permissions or Templates?
Can I Have Lights Out Dispatch?
Equipment and Assets
vWork EquipmentvWork Assets
How do I setup my assets ?
Common Fields in Assets
Bulk Importing Assets
Template Grouping and Cycling for Repeating Jobs
Groups
Using Groups in vWorkWhat if My Workers are in Different Time Zones?
Health & Safety
How Does Health & Safety Work ?Health & Safety Tags
Health & Safety Hazards in vWork
Health & Safety Events
Projects
What are Projects in vWork ?Why should I use Projects ?
How do I Setup Projects ?
Project Job Dependencies
Projects Advanced Features
Route Optimization
What is vWork OptimizationHow to Setup vWork Optimization
How do I use Optimization ?
Advanced Features in Optimization
What is Capacity ?
Affiliate Accounts
How Do Affiliate Accounts work ?How To Setup vWork Affiliate Accounts
Affiliate Accounts Jobs and Status's
Assets
vWork AssetsHow do I setup my assets ?
Common Fields in Assets
Bulk Importing Assets
vWork mobile apps
Using the Android vWork App
What Kind of Android Phone Do I Need?How Do I Get the Android App?
How Do I Login on my Android Phone?
Android App Basics
How Do I Login With a Barcode?
How do I Use the vWork Android App?
What Should I do if vWork Keeps Crashing on my Android Phone?
See all 13 articles
Using the iPhone or iOS vWork App
What Kind of Apple Device Do I Need?How do I Get the iPhone Application?
iPhone App Basics
How Do I Login on my iPhone?
How Can I Update vWork on my iPhone?
vWork on my iPhone Keeps Crashing
iPhone App - Advanced Settings
See all 12 articles
General Mobile Questions
Can I dispatch from my phone?How Do I Login With a Barcode?
Can I have more than one signature per job?
Can I barcode scan?
Can I create jobs from my phone?
Why is my phone not receiving jobs?
Other Mobile Platforms
Do you support Windows Mobile?Do you support BlackBerry?
Integrating vWork with other software
Integration Questions
Do you integrate with Xero?Do you integrate with QuickBooks?
Do you integrate with Zoho?
Do you integrate with Salesforce?
QuickBooks
QuickBooks DesktopQuickBooks Online
Salesforce
Why should I connect Salesforce to vWorkApp?How do I connect Salesforce to vWorkApp?
How Do I Import Customer Information from Salesforce?
What Information does Salesforce send to vWorkApp?
What information does vWorkApp send to Salesforce?
Can I sync extra information from Salesforce?
See all 10 articles
Xero
Connect Xero to vWorkHow to import customers from Xero to vWorkApp?
What will my Invoices look like in Xero ?
Why aren't my invoices synching to Xero?
How to use the vWork API
Getting Started with the API
Everything You Ever Wanted to Know About the vWork APIAPI Documentation
How do I get my API key?
Getting an API Key
API FAQ
Can I Restrict What Users are Allowed to do with a Job via the API ?Can I set Job Labels via the API?
Can I Change the Order of Invoice Line Items?
What Headers are Required When Integrating with Force.com?
How do I complete a Job Step via the API?
Can a Job be Removed from a Worker?
See all 15 articles