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vWork FAQ

  • How to set my company hours
  • How do I add a new worker?
  • How to use the vWork API
  • How to Create New Users
  • How to use Alerts
  • How to use Quotes
  • See all Help Articles...

Getting Started with vWork

  • The Basics
  • vWork beginners checklist
  • Getting Started Video's
  • Scheduling or Dispatch
  • Customers
  • How to get more help

Top Help Articles

  • Using the vWork website
  • vWork mobile apps
  • Invoicing
  • Reports
  • Getting started video's
  • Login with a QR code?

Getting Started with vWork

The Basics

  • ★ Getting Started Video's
  • Supported Web Browsers
  • How Fast Does my Computer Need to be to Use vWork?
  • vWork Beginner's Checklist
  • Terminology - What does it all mean?
  • How do I log into the vWork Website?
See all 10 articles

Setting up Your Account

  • ★ Best Practice Advanced vWork Setup
  • ★ Creating New Users and Send a Sign up Link
  • Upgrading Your vWork Account
  • How do I add a new worker?
  • How do I Create a Template?
  • How do I Setup and Broadcast a Job To Multiple Workers?
See all 12 articles

Security

  • How do I reset my password?
  • vWork Password Requirements
  • Why was I logged out automatically?
  • Mobile Permissions
  • Web App Permissions
  • vWork Security Details and Redundancy
See all 8 articles

Billing and Account Questions

  • How do I signup for vWork?
  • Do I have to pay for workers and dispatchers?
  • Will I Lose My Jobs When I Delete a User?
  • What are the plan differences?
  • vWork Data Retention Policy
  • SMS or Text Alerts

vWork and GPS Tracking

  • How Does Location Tracking Work in vWork?
  • How do vWork Mobile Apps Collect Location Data?
  • Integrate with your GPS provider

How to Get More Help

  • How to Get Support
  • Using Live Chat
  • Support Hours
  • vWork Printable Guides or Manual
  • vWork Uptime, Outages and Maintenance
  • Twitter, Blog and Newsletters...
See all 7 articles

Using the vWork Website

Jobs

  • How do I add notes and additional information to a job?
  • What are the Job Fields I can have in vWork ?
  • Can I Enter GPS Coordinates instead of a Street Address?
  • How Do I Bulk Assign jobs?
  • How Do I Bulk Delete Jobs?
  • How Do I Bulk Import Jobs?
See all 24 articles

Quotes

  • How Do Quotes Work?
  • How Do I Enable Quotes?
  • How Do I Create a Quote Template?
  • How Do I Create a Quote?
  • How do I Check the Status of a Quote?
  • How do I Send a Quote to a Customer?
See all 8 articles

Scheduling or Dispatch

  • Scheduling or Dispatch basics
  • How Do I Customise My Company Working Hours?
  • Creating a Job
  • Assigning a Job
  • Can I re order my workers on the schedule page ?
  • What Happens When I Cancel a Job ?
See all 23 articles

The Map

  • How do I Find a Job on the Map?
  • How Can I Search the Map?
  • How do I View Unassigned Jobs on the Map?
  • How do I View Assigned Jobs on the Map?
  • How do I Assign Jobs from the Map?
  • How Can I View a Replay of My Worker's Position?
See all 7 articles

Reports

  • Running Reports
  • Favourite Reports
  • Scheduled Reports
  • Auto Reports
  • Audit Report
  • Exporting to CSV
See all 11 articles

Alerts

  • ★ What are Alerts in vWork?
  • What Can Trigger an Alert?
  • Who Can I Send Alerts To?
  • How Do I Setup an Alert?
  • What Do Alerts Cost?
  • How Do I Enable SMS?
See all 13 articles

Customers

  • How Do I Add a Customer?
  • Bulk Importing Customers
  • How do I merge customers ?
  • Can I import My Customers from Salesforce/Xero/Quickbooks etc...
  • Bulk Imported Customers Not Appearing on the Map?
  • Can Workers See Customer Information on Their Phones?
See all 7 articles

Messaging

  • Messaging
  • Messaging Permissions

Invoicing

  • ★ Invoicing with vWork
  • What is a Pricebook and how do I set them up?
  • Printing and Emailing Invoices
  • What Are My Mobile Workers Allowed to Change on an Invoice?
  • How do My Mobile Workers Add Items to an Invoice?
  • Can I Automatically Add Worker Hours to my Invoices?
See all 9 articles

Setting up the Customer Portal

  • ★ Customer Self Service Portal
  • How to Enable the Public Customer Portal
  • How Do Customers Get Access to my Customer Portal?
  • Can I Add my Logo to vWork?
  • Can I Give a Customer More Permissions or Templates?
  • Customer Portal Template Permissions
See all 8 articles

Using the Customer Portal

  • Using the Customer Portal Basics
  • How do I Create and Track My Job in the Customer Portal ?
  • How do I use the Map in the Customer Portal
  • How do I Setup a Job Alert in the Customer Portal
  • Geocoded Addresses on the Map

Health and Safety

  • How Does Health & Safety Work ?
  • Health & Safety Tags or Worker Skills
  • Health and Safety Hazards in vWork
  • Health & Safety Events

Groups

  • Using Groups in vWork
  • What if My Workers are in Different Time Zones?

Projects

  • What are Projects in vWork ?
  • Why should I use Projects ?
  • How do I Setup Projects ?
  • Project Job Dependencies
  • Projects Advanced Features

Optimization

  • What is vWork Optimization
  • How to Setup vWork Optimization
  • How do I use Optimization ?
  • Advanced Features in Optimization
  • Saving Your Optimization Settings as a Favourite
  • Time Windows on Your Jobs
See all 8 articles

Equipment and Assets

  • vWork Equipment
  • vWork Assets
  • How do I setup my assets ?
  • Common Fields in Assets
  • Bulk Importing Assets
  • Invoicing with your Assets
See all 7 articles

Advanced asset and repeating jobs features

  • Template Cycles in Assets Repeating Jobs

Affiliate Accounts

  • How Do Affiliate Accounts work ?
  • How To Setup vWork Affiliate Accounts
  • Affiliate Accounts Jobs and Status's

vWork Mobile Apps

Getting Started with Mobile Video's

  • Getting Started with our iOS App - Video
  • Getting Started with our Android App - Video

Using the Android vWork App

  • What Kind of Android Phone Do I Need?
  • How Do I Get the Android App?
  • How Do I Login on my Android Phone?
  • Android App Basics
  • How Do I Login With a Barcode or QR code?
  • How do I Use the vWork Android App?
See all 22 articles

Using the iPhone or iOS vWork App

  • What Kind of Apple Device Do I Need?
  • How do I Get the iPhone Application?
  • iPhone App Basics
  • How Do I Login on my iPhone?
  • How do I Complete a Job on the iPhone?
  • How Can I Update vWork on my iPhone?
See all 22 articles

General Mobile Questions

  • How Do I Login With a Barcode?
  • Location tracking on your phone
  • Can I dispatch from my phone?
  • Can I create jobs from my phone?
  • Why is my phone not receiving jobs?
  • Can I have more than one signature per job?
See all 9 articles

Other Mobile Platforms

  • Do you support Windows Mobile?
  • Do you support BlackBerry?

Integrating vWork with other Software

MYOB

  • Connect vWork to MYOB AccountRight
  • Import your MYOB customers into vWork

Integration Questions

  • Do you integrate with Xero?
  • Do you integrate with QuickBooks?
  • Do you integrate with Zoho?
  • Do you integrate with Salesforce?

QuickBooks

  • QuickBooks Desktop
  • QuickBooks Online

Salesforce

  • Why should I connect Salesforce to vWorkApp?
  • How do I connect Salesforce to vWorkApp?
  • How Do I Import Customer Information from Salesforce?
  • What Information does Salesforce send to vWorkApp?
  • What information does vWorkApp send to Salesforce?
  • Can I sync extra information from Salesforce?
See all 10 articles

Xero

  • Connect Xero to vWork
  • How to import customers from Xero to vWorkApp?
  • What will my invoices look like in Xero ?
  • Why aren't my invoices syncing to Xero?
  • Will updating the job, update the invoice?

How to use the vWork API

Common API Problems

  • XML Encoding Special Characters
  • What Headers are Required When Integrating with Force.com?
  • What does a 406/Not Acceptable error mean?
  • HTTP Compression is Required
  • API Results Paging
  • API Transfer Type and Required Request Headers
See all 7 articles

Getting Started with the API

  • Everything You Ever Wanted to Know About the vWork API
  • API Documentation
  • How do I get an API key?
  • Upgrading to Version 4

API FAQ

  • Job Templates and the API
  • How Can I Download All my Data?
  • How do I complete a Job Step via the API?
  • Can I assign a job to a worker via the API?
  • Can a Job be Removed from a Worker with the API ?
  • What Types of Custom Fields Does the API Support?
See all 11 articles

All Help Articles

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