vWork FAQ
Getting Started with vWork
Getting Started with vWork
The Basics
- ★ Getting Started Video's
- Supported Web Browsers
- How Fast Does my Computer Need to be to Use vWork?
- vWork Beginner's Checklist
- Terminology - What does it all mean?
- How do I log into the vWork Website?
Setting up Your Account
- ★ Creating New Users and Send a Sign up Link
- Upgrading Your vWork Account
- How do I add a new worker?
- How do I Create a Template?
- How do I Setup and Broadcast a Job To Multiple Workers?
- Setup My Workers to Accept, Decline or Reschedule Jobs?
Security
- How do I reset my password?
- Why was I logged out automatically?
- Mobile Permissions
- Web App Permissions
- vWork Security Details and Redundancy
- What Level of Encryption Does vWork Support?
Billing and Account Questions
vWork and GPS Tracking
How to Get More Help
- How to Get Support
- Using Live Chat
- Support Hours
- vWork Printable Guides or Manual
- vWork Uptime, Outages and Maintenance
- Twitter, Blog and Newsletters...
Using the vWork Website
Jobs
- How do I Setup Asset Repeating Jobs (new repeating jobs beta)
- What are the Job Fields I can have in vWork ?
- How do I add notes and additional information to a job?
- Can I Enter GPS Coordinates instead of a Street Address?
- How Do I Bulk Assign jobs?
- How Do I Bulk Delete Jobs?
Quotes
- How Do Quotes Work?
- How Do I Enable Quotes?
- How Do I Create a Quote Template?
- How Do I Create a Quote?
- How do I Check the Status of a Quote?
- How do I Send a Quote to a Customer?
Scheduling or Dispatch
- Scheduling or Dispatch basics
- How Do I Customise My Company Working Hours?
- Creating a Job
- Assigning a Job
- What Happens When I Cancel a Job ?
- When Do My Workers See Job Changes?
The Map
- How do I Find a Job on the Map?
- How Can I Search the Map?
- How do I View Unassigned Jobs on the Map?
- How do I View Assigned Jobs on the Map?
- How do I Assign Jobs from the Map?
- How Can I View a Replay of My Worker's Position?
Reports
- Running Reports
- Favourite Reports
- Scheduled Reports
- Auto Reports
- vWork Dashboard
- What are the Default Time Frames in vWork Scheduled Reports
Alerts
- ★ What are Alerts in vWork?
- What Can Trigger an Alert?
- Who Can I Send Alerts To?
- How Do I Setup an Alert?
- What Do Alerts Cost?
- How Do I Enable SMS?
Customers
Messaging
Invoicing
- ★ Invoicing with vWork
- What is a Pricebook and how do I set them up?
- Printing and Emailing Invoices
- What Are My Mobile Workers Allowed to Change on an Invoice?
- How do My Mobile Workers Add Items to an Invoice?
- Can I Automatically Add Worker Hours to my Invoices?
Setting up the Customer Portal
- ★ Customer Self Service Portal
- How Do Customers Get Access to my Customer Portal?
- Can I Add my Logo to vWork?
- Can I Give a Customer More Permissions or Templates?
- Customer Portal Template Permissions
- Can I Have Lights Out Dispatch?
Using the Customer Portal
Health and Safety
Groups
Projects
Optimization
Equipment and Assets
Affiliate Accounts
vWork Mobile Apps
Getting Started with Mobile Video's
Using the Android vWork App
- What Kind of Android Phone Do I Need?
- How Do I Get the Android App?
- How Do I Login on my Android Phone?
- Android App Basics
- How Do I Login With a Barcode or QR code?
- How do I Use the vWork Android App?
Using the iPhone or iOS vWork App
- What Kind of Apple Device Do I Need?
- How do I Get the iPhone Application?
- iPhone App Basics
- How Do I Login on my iPhone?
- How do I Complete a Job on the iPhone?
- How Can I Update vWork on my iPhone?
General Mobile Questions
- How Do I Login With a Barcode?
- Location tracking on your phone
- Can I dispatch from my phone?
- Can I create jobs from my phone?
- Why is my phone not receiving jobs?
- Can I have more than one signature per job?
Other Mobile Platforms
Integrating vWork with other Software
Integration Questions
QuickBooks
Salesforce
- Why should I connect Salesforce to vWorkApp?
- How do I connect Salesforce to vWorkApp?
- How Do I Import Customer Information from Salesforce?
- What Information does Salesforce send to vWorkApp?
- What information does vWorkApp send to Salesforce?
- Can I sync extra information from Salesforce?
Xero
How to use the vWork API
Getting Started with the API
API FAQ
- How do I complete a Job Step via the API?
- Can I assign a job to a worker via the API?
- Can a Job be Removed from a Worker with the API ?
- What Types of Custom Fields Does the API Support?
- What Custom Field Permissions Does the API Support?
- Do Phone Numbers need International Calling Codes?
