vWork FAQ
Getting Started with vWork
Getting Started with vWork
The Basics
- ★ Getting Started Video's
- Supported Web Browsers
- How Fast Does my Computer Need to be to Use vWork?
- vWork Beginner's Checklist
- Terminology - What does it all mean?
- How do I log into the vWork Website?
Setting up Your Account
- ★ Creating New Users and Send a Sign up Link
- Upgrading Your vWork Account
- How do I add a new worker?
- How do I Create a Template?
- How do I Setup and Broadcast a Job To Multiple Workers?
- Setup My Workers to Accept, Decline or Reschedule Jobs?
Security
- How do I reset my password?
- Why was I logged out automatically?
- Mobile Permissions
- Web App Permissions
- vWork Security Details and Redundancy
- What Level of Encryption Does vWork Support?
Billing and Account Questions
vWork and GPS Tracking
How to Get More Help
- How to Get Support
- Using Live Chat
- Support Hours
- vWork Printable Guides or Manual
- vWork Uptime, Outages and Maintenance
- Twitter, Blog and Newsletters...
Using the vWork Website
Jobs
- How do I add notes and additional information to a job?
- What are the Job Fields I can have in vWork ?
- Can I Enter GPS Coordinates instead of a Street Address?
- How Do I Bulk Assign jobs?
- How Do I Bulk Delete Jobs?
- How Do I Bulk Import Jobs?
Quotes
- How Do Quotes Work?
- How Do I Enable Quotes?
- How Do I Create a Quote Template?
- How Do I Create a Quote?
- How do I Check the Status of a Quote?
- How do I Send a Quote to a Customer?
Scheduling or Dispatch
- Scheduling or Dispatch basics
- How Do I Customise My Company Working Hours?
- Creating a Job
- Assigning a Job
- Can I re order my workers on the schedule page ?
- What Happens When I Cancel a Job ?
The Map
- How do I Find a Job on the Map?
- How Can I Search the Map?
- How do I View Unassigned Jobs on the Map?
- How do I View Assigned Jobs on the Map?
- How do I Assign Jobs from the Map?
- How Can I View a Replay of My Worker's Position?
Reports
See all 10 articlesAlerts
- ★ What are Alerts in vWork?
- What Can Trigger an Alert?
- Who Can I Send Alerts To?
- How Do I Setup an Alert?
- What Do Alerts Cost?
- How Do I Enable SMS?
Customers
- How Do I Add a Customer?
- Bulk Importing Customers
- How do I merge customers ?
- Can I import My Customers from Salesforce/Xero/Quickbooks etc...
- Bulk Imported Customers Not Appearing on the Map?
- Can Workers See Customer Information on Their Phones?
Messaging
Invoicing
- ★ Invoicing with vWork
- What is a Pricebook and how do I set them up?
- Printing and Emailing Invoices
- What Are My Mobile Workers Allowed to Change on an Invoice?
- How do My Mobile Workers Add Items to an Invoice?
- Can I Automatically Add Worker Hours to my Invoices?
Setting up the Customer Portal
- ★ Customer Self Service Portal
- How Do Customers Get Access to my Customer Portal?
- Can I Add my Logo to vWork?
- Can I Give a Customer More Permissions or Templates?
- Customer Portal Template Permissions
- Can I Have Lights Out Dispatch?
Using the Customer Portal
Health and Safety
Groups
Projects
Optimization
- What is vWork Optimization
- How to Setup vWork Optimization
- How do I use Optimization ?
- Advanced Features in Optimization
- Saving Your Optimization Settings as a Favourite
- What is Capacity ?
Equipment and Assets
Affiliate Accounts
vWork Mobile Apps
Getting Started with Mobile Video's
Using the Android vWork App
- How To Clear the Android App Cache
- What Kind of Android Phone Do I Need?
- How Do I Get the Android App?
- How Do I Login on my Android Phone?
- Android App Basics
- How Do I Login With a Barcode or QR code?
Using the iPhone or iOS vWork App
- What Kind of Apple Device Do I Need?
- How do I Get the iPhone Application?
- iPhone App Basics
- How Do I Login on my iPhone?
- How do I Complete a Job on the iPhone?
- How Can I Update vWork on my iPhone?
General Mobile Questions
- How Do I Login With a Barcode?
- Location tracking on your phone
- Can I dispatch from my phone?
- Can I create jobs from my phone?
- Can I quickly return to my jobs list after completing a job ?
- Why is my phone not receiving jobs?
Other Mobile Platforms
Integrating vWork with other Software
MYOB
Integration Questions
QuickBooks
Salesforce
- Why should I connect Salesforce to vWorkApp?
- How do I connect Salesforce to vWorkApp?
- How Do I Import Customer Information from Salesforce?
- What Information does Salesforce send to vWorkApp?
- What information does vWorkApp send to Salesforce?
- Can I sync extra information from Salesforce?
Xero
How to use the vWork API
Common API Problems
- XML Encoding Special Characters
- What Headers are Required When Integrating with Force.com?
- What does a 406/Not Acceptable error mean?
- HTTP Compression is Required
- API Results Paging
- API Transfer Type and Required Request Headers
Getting Started with the API
API FAQ
- Job Templates and the API
- How Can I Download All my Data?
- How do I complete a Job Step via the API?
- Can I assign a job to a worker via the API?
- Can a Job be Removed from a Worker with the API ?
- What Types of Custom Fields Does the API Support?
