Support hours
We offer support 7 days a week, 365 days a year and aim to respond to all support tickets within 1 hour.
Weekday support hours: Monday to Friday
- Our support team is available Monday to Friday 8:00 am to 9:30 pm NZST or NZDST*
Weekend support hours: Saturday and Sunday
- On weekends and New Zealand statutory holidays our support team is available 9:30 am to 8:30 pm NZST or NZDST*
* NZST - New Zealand Standard time is 12 hours in advance of UTC (Coordinated Universal Time).
From the last Sunday in September until the first Sunday in April we observe NZDST (New Zealand daylight saving time). New Zealand Daylight Time (NZDT) is 13 hours ahead of UTC.
Ways to get support
- Send an email to support@vworkapp.com. We'll get right back to you.
Create a Support Ticket
- You can create a new support ticket through our job logging system. We'll follow up with you as soon as we can.
- Click HERE to open a new support request or click the headphone icon in the top right corner of the vWork banner.
Live Chat
- You can use the Live Chat icon in the top right corner of vWork.
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If we are not online, this will create a support ticket for us to get back to you ASAP.
Phone
- Send us a support ticket with your contact phone number and we'll call you back.
Live demo
