Support hours
We offer support 7 days a week, 365 days a year and aim to respond to all support tickets within 1 hour.
Weekday support hours: Monday to Friday
Our support team is available Monday to Friday 8:00 am to 9:30 pm NZST or NZDST.
Weekend support hours: Saturday and Sunday
On weekends and New Zealand statutory holidays our support team is available 9:30 am to 8:30 pm NZST or NZDST.
Daylight savings time
Note: NZST - New Zealand Standard time is 12 hours in advance of UTC (Coordinated Universal Time).
From the last Sunday in September until the first Sunday in April we observe NZDST - New Zealand daylight saving time. NZDST is 13 hours ahead of UTC.
Ways to get support
Send an email to support@vworkapp.com. We'll get right back to you.
Create a Support Ticket
You can create a new support ticket through our job logging system. We'll follow up with you as soon as we can.
To open a new support ticket:
- Click here, or
- Click the headphone icon in the top right corner of the vWork banner in the web app.
Phone
Send us a support ticket with your contact phone number and we'll call you back.
Live demo
See how vWork can help your business - click here if you would like us to give you a live demo.