vWork Messaging is a standard feature in vWork that enables dispatchers and mobile workers to send instant messages to each other directly in the vWork app.
In this article
This article provides an introduction to Messaging in vWork. For more detailed information on how to set up and use the vWork instant messaging feature please see these articles:
What is Messaging?
Messaging is ideal for teams that want to easily stay in touch. You can send one-to-one or one-to-all messages quickly and easily using the Messages tab. Mobile workers see messages in the vWork app and can easily reply. You can also enable messaging between individual mobile workers.
Messaging enables you to keep all of your job-related communications conveniently located in one central place and reduce costs by minimizing your use of SMS and phone calls.
vWork also has an enhancement to standard messaging called Three-way Messaging. This enables dispatchers, mobile workers, and customers to participate in a three-way message thread. The customer sends and receives SMS messages, and the mobile worker and dispatcher send and receive messages in vWork. If you want to learn more about this enhancement, please see the article: What is Three-way messaging?
Dispatchers need messaging permissions enabled to instant message the workers that they schedule and dispatch jobs for.
- Dispatchers who do not have messaging permissions cannot use in-app messaging.
- Mobile workers have the messaging feature by default, but this is disabled for them until message permissions are enabled for the dispatchers that schedule their work.
- Mobile workers can only message other users who have message permissions enabled - this includes other mobile workers.
For more information on messaging permissions please see the article: How do I enable Messaging permissions?.
How do I message mobile workers?
Once you have enabled the dispatcher messaging permissions, your dispatchers will see a new tab in the top menu bar called Messages. This is where they exchange instant messages with workers.
To find out more about how to exchange instant messages with workers from the Messages tab please see the article: How do I message mobile workers in vWork?