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Enable instant Messaging in vWork

  • Updated

vWork messaging is a standard feature in vWork that enables dispatchers and mobile workers to instantly message each other from within the vWork app. 

In this article

This article explains how to enable instant Messaging in vWork.

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The Chat permission

When any user has the 'Chat' web app user permission enabled in their user permissions the Messaging feature in vWork becomes active for them and all other users.

Messaging in vWork enables two-way, one-to-one, and one-to-all instant messaging with dispatchers and mobile workers in vWork web and mobile apps.

The 'Chat' permission is also used to activate the enhanced messaging feature Three-way Messaging when you have this added to your vWork account. If you would like to find out more about Three-way messaging please see the article: How do I set up Three-way Messaging?
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What does the Chat permission allow?

How the Chat permission defines who a user can instant message

When dispatchers have the 'Chat' permission enabled in their user permissions this activates the messaging feature for them and all mobile app users that they can assign jobs to. They can exchange instant messages with the mobile workers they schedule and dispatch jobs to and any other user who also has the 'Chat' permission. 

  • Dispatchers who don't have the Chat permission enabled can't use in-app messaging. They won't see the Messages tab in the vWork web app or be able to view messages related to a job.

  • Mobile workers have the instant messaging feature by default, but this is disabled for them until the 'Chat' permission is enabled for the dispatchers that schedule and dispatch their work. You don't need to add the 'Chat' permission to a mobile worker for them instant message with their dispatcher. 

  • When a mobile worker has the web app 'Chat' permission enabled in their user permissions they can create instant messages to send to any other user.
    🔔Notes:
    • When Groups is enable instant messaging is restricted to message exchanges with other members in your group.
    •  When a mobile worker has the web app 'Chat' permission enabled in their user permissions they show as a 'Dispatcher' on the mobile app in the screen where a mobile worker creates a message. While this indicates they have the ability to create messages, it doesn't give them any other permissions to create and dispatch jobs. (They must have the 'Create Jobs' mobile permission to create and assign jobs.) 

Examples: who a user can message

This screenshot from the User Management page shows how messaging works for different types of users. In this example:

  • Aakshan, Ahri, and Ashe have Chat enabled in their user permissions. As they have dispatcher web app permissions they can share two-way messages with all mobile workers that they schedule jobs for.

  • Garen is a mobile worker with Chat enabled. Garen is able to message their dispatcher and can also message other mobile workers who have Chat enabled in their user permissions.

  • Fiora, also a mobile worker, doesn't have Chat enabled. Fiora can message their dispatcher but cannot message other mobile workers.

User_Management_Chat_permissions.png

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Enable the Chat permission

Enable Chat for dispatchers

First, make sure you enable Chat for dispatchers so they can instant message mobile workers.

To enable Chat for dispatchers:

  1. Go to Settings>Users>Users and select the dispatcher from the User Management list.
  2. Scroll down to User Permissions.
  3. Under Webapp Permissions check the Chat checkbox to enable the permission. 
  4. Click Update.

User_webapp_permissions_Chat.png

Enable Chat for mobile workers

Exchange instant messages with your dispatcher

It is not necessary to enable 'Chat' permissions for mobile workers. They are able to message dispatchers without this permission by default (once the dispatcher has the Chat permission enabled).

Mobile workers message each other

If you want mobile workers to message each other you can enable this by giving them the 'Chat' permission when the have Mobile Permissions enabled. They will be able to create and reply to instant message with any other users.   

Mobile worker user permissions will look similar to this example when 'Chat' is enabled. 

User_webapp_permissions_Chat_Mobile_Worker_Messaging_to_othr_mobile_workers.png

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Related articles

If you want to find out more about the Messaging feature please see the articles:

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