Alerts or Job notifications can send you an email or SMS (if enabled) based on an event or trigger in your job.
In this article
This article explains the alert types you can activate in the Customer Portal and how to set these up.
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Alert types
There are three alert types that you may be able to select from in the Customer Portal.
- the Job is started
- the Job has been scheduled
- the Job is completed
🔔 Note: The alert types that you can choose from are set by the Customer Portal owner (your service provider) - you may have all or some the alert types shown here to choose from.
Set up an alert
To set up an alert for your job:
1. Login to your customer portal
2. Click on the tab to open it.
3. Click 'Create Alert', then choose the alert type.
4. Enter the alert details:
- Select the job the alert is for. You'll see a list of jobs that the alert can be applied to.
This list will vary depending on the alert type you select and each job's status.
- Enter the email address or cell number that you want to have the alert sent to.
You can send the alert to more than one email address by separating email addresses with a comma, e.g., monty@windsparks.com,partap@windsparks.com.
- Enter the alert subject line - you can leave this unchanged to accept the default subject line or create your own subject line. The default shows the alert type; in this example the 'Job Started Alert'.
Alert format
A preview of the email alert format shows at the bottom of the page.
This is the format preview you'll see for the 'Job Started Alert'.