Using the Customer Portal Basics

What is the Customer Portal ?

The Portal lets you sign in, create jobs, track your jobs and get information on your job progress. The portal gives you control and real time updates over the work you require.

Many companies use vWork software to power their online bookings, vWork has no control over your account, for bin pickups we recommend that you contact the bin providers below:
Red Frog Recycling -
Return and Earn Sydney -
Shire Return and Earn -
Lane Cove Return and Earn - 

Please note. The example portal pictures and settings we use may differ from what you see. This look, feel and options are all customized by the company portal admin.

Creating Your Job

Creating your job is the first thing you will do, you can read how to do this and what settings to add in this help article

create a job

Reset your password

Click the 'Reset Password' link as shown below to reset your password. If this fails please contact your provider to check your account.
Password requirements are in this help article here.

reset portal password

Using the map

If enabled you can track your job on the Map like below. Click this link to read the detailed article on how to use the map

How to use the Map

 Alert or Notify on your Job

You can setup a Job Alert or notification that will send an email or SMS to anyone based on a job event, such as a job start reminder.
Please see this help article on how to set these up.

How do I setup a Job Alert

Need more information? ask us hereHave more questions? Submit a request