Note: This article is written for customers who are using a vWork hosted Customer Portal to manage their jobs with the organization that has set up the portal.

If you are a vWork customer then this article is written for your customers using the portal. If you want to find out how to set up and manage your own Customer Portal to give your customers the ability to manage their own jobs, then please take a look at this article:
Customer Self Service Portal. 

What is the Customer Portal?

The Customer Portal lets you sign in, create jobs, track your jobs and get information on your job progress. The portal gives you control and real-time updates over the work you have requested.

Please note: the example portal pictures and settings you see here are examples. They will look and feel different from what you see on your screen. How your portal looks is customized by the organization you subscribe to.

In this article

• Bin pickups and bookings
• Create your job
• Reset your password
• Track your job on the map
• Alert or notify progress on your Job

Click a topic from this list to go to the information you want. You can return to this list by clicking this icon:

Bin pickups and bookings

Many companies use vWork's Customer Portal to power their online bookings. This includes many waste bin companies. vWork hosts the customer portal for these companies. We don't provide waste bins and have no control over waste bin accounts. 

If you need your bin picked up or emptied, or have another bin-related question, please contact your bin provider. Below are contact details for bin providers that use vWork to host their customer portals. 

• Red Frog Recycling
  email info@redfrogrecycling.com.au 
  Tel. +61 2 8731 1565
  
• St Georges Recyclers and Rockdale Return and Earn Sydney
  email: mail@scrapmetal.sydney 
  Tel. +61 2 95673743
• Shire Return and Earn
  email: admin@shirereturnandearn.com
• Lane Cove Return and Earn
  email: info@lanecovereturnandearn.com.au
  Tel: +61 452 551 361
  

Create your job

Your Customer Portal may let you create jobs yourself online, directly in the portal. Read how to do this in the article: How do I Create and Track My Job in the Customer Portal?

Reset your password

If you have forgotten your password, you can easily reset it in the portal. Click the Reset your password link, as shown below.

The article vWork Password Requirements has some great tips for helping you choose and remember a secure password.  If this fails please contact your customer portal provider to check your account.

Track your job on the map

If enabled, you can track your job on the Map as shown in the example below. Click this link to read the detailed article on how to use the map.

 Alert or notify progress on your Job

You can set up a Job Alert or notification that will send an email or SMS text to you. The Alert is triggered by a job event that you choose; such as a job start reminder.

Please see this Help article to learn how to set these up.