If your invoices are not syncing in Xero, check the following:
- We only sync invoices for jobs that were completed after you authorized vWork to connect to Xero. If the job was completed before this, it won't be synced.
- If there are no line items on the job when it is completed we won't sync the job to Xero. However, if you add line items later, we will push the job to Xero.
- The job must be completed before we will sync the job to Xero.
- Jobs are synced to Xero periodically; ie., once an hour, once every 2 hours, etc... It's possible the sync has not yet happened. If you need to do a manual sync or change the timer interval, you can do so integrations page.
Note: If line items on a job are changed after the job is completed, we will push these changes to Xero but only if the invoice is still in draft status in Xero. If the invoice has already been approved, updating line items in vWork won't change the invoice in Xero.
If you are still not able to get your invoices to sync, please contact email@example.com A member of our team will get in touch to help you out