What are Alerts in vWork?

Alerts are powerful automated emails (or sms messages)  that can be sent to dispatchers, customers, workers, or any other email address based on job activity.

Using specific triggers and filters you can get powerful notifications on almost anything within vWork. 

Alerts are triggered when a specific event occurs, such as a status change, or a field being updated. We have included the full list below.

Alerts can be triggered from the following:
Job Creation, Job Assigned, Job Declined,  Job Accepted, Job Completed,  Step Completed,  
Custom Field Update, Signature Received, Estimated Time of Arrival (ETA), Job Created by Worker, Job Rescheduled by Worker, Job Created by Customer, Job Start Reminder, Job Overdue, Job Paused too Long and many more.

You can customise the event that triggers the alert, who should get the alert, as well as the content of the email that is sent to them.

This allows you to get the right data to the right person when they need it (worker, dispatcher or customer).

Why should I use alerts?

Alerts are a great way to improve communication and reduce administration for your team.  
vWork provides a range of alerts that can be set to update customers, workers or dispatchers when a particular step or event occurs.

The example below shows what an email alert looks like, this example was triggered by the job being completed.

 

SMS alerts can be setup to send you the information you want for a job.

These can be located here. (This is also where you can setup email alerts)

Whether you want to know when a new job has been created - or a job has been completed - SMS alerts will keep you informed.

Find out more about alerts.

Please Note:

SMS costs are 5c per alert, this will be billed to your account at the end of each month.



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