The Alerts feature is a standard feature in vWork. Alerts enable you to generate and send in-app notifications, emails, and SMS messages to almost anyone when a trigger is activated by a job activity or event in your vWork account.  

An Ad Hoc Alert Recipient is an optional add-on to the vWork Alerts features.  It enables you to add an email or SMS alert recipient to a specific job. This is great if you need a third party to get an alert who isn’t a regular contact or customer. For example, when you have a concrete delivery to a building site and need to alert the site manager to the delivery.

If you want to add the Ad Hoc Alert Recipient feature to your account or find out more about this, please email support@vworkapp.com. 

In this article

This article explains how to add ad hoc alert recipients to jobs. You can find out how to include Ad Hoc recipients in an alert in the article: How to set up an Alert.

Topics include:

• What is an Ad Hoc Alert Recipient?
• Add an ad hoc email alert recipient to a job
• Add an ad hoc SMS alert recipient to a job

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What is an Ad Hoc Alert Recipient?

An Ad Hoc Alert Recipient enables you to add a single alert recipient to a job. This may be because you do not have an ad hoc alert recipient's contact information until you create the job. This may also be done if the recipient is specific to this job (like a site manager or security guard) and should not be saved with the standard customer record.

This is what you see in the Job Information tab in a job when you have enabled both an ad hoc email recipient and an ad hoc SMS recipient for an alert.



🔔 Note: Ad Hoc Alert Recipients are different from a 'Custom Email Address' or 'Custom Mobile Number'. Ad Hoc Alert Recipients are saved with a job and are specific to the job and not to the alert. With custom email and SMS alert recipients, the details for the recipients are known and saved in the alert settings and they are automatically associated with all jobs when the alert is triggered. Ad hoc alert recipients are added to each individual job only as they are needed.

Add an ad hoc email alert recipient to a job

To send an email alert to an ad hoc alert recipient:

1. Make sure the alert has the Ad hoc Email Address checkbox selected in the Alert's settings.
   The article, Set up an Alert, explains this in more detail.
   
   
   
   
2. Go to the Jobs tab.
   
   
3. Open or create a job and scroll to the Ad Hoc Alert Recipients section in the Job Information tab.
   
   
4. Under Email recipient, click Name and type the name of the email recipient.
   
   
5. Click Email address and type the email recipient’s email address.
   
   
   
   
6. Finish entering the job details and click Create or Update to save the ad hoc email alert recipient’s details with the job.
   

Add an ad hoc SMS alert recipient to a job

To send an SMS alert to an ad hoc alert recipient:

1. Make sure the SMS alert has the Ad hoc Email Address checkbox selected in the alert settings.
   The article, How to set up an Alert, explains this in more detail.
   
   
   
   
2. Go to the Jobs tab.
   
   
3. Open or create a job and scroll to the Ad Hoc Alert Recipients section in the Job Information tab.
   
   
4. Under SMS recipient, click Name and type the name of the SMS recipient.
   
   
5. The Country Code defaults to the country location you have in your vWork settings. You will only need to change this if you plan to send the SMS alert message to a recipient with a mobile number based in another country. If you click in this field a list of all countries and their individual country codes displays. Scroll and click to select the country code you want.
   
   
6. Click the phone number field and enter the mobile number.
   
   
   
   
7. Finish entering the job details and click Create or Update to save the ad hoc SMS alert recipient’s details with the job.