Most of the time, if the iPhone or iPad has a good data connection, job information is automatically synced between the vWork mobile app and the vWork server. There are, however, times when you may need to manually sync job information to make sure this is up-to-date for both the dispatcher and mobile worker. A manual sync is performed in the vWork mobile app from the vWork menu.

In this article

This article explains how to check the sync activity in the iOS vWork mobile app and how to manually sync the app when data is waiting to be updated with the vWork server. Topics include:

• Check the sync activity
• Manually sync the vWork mobile app
• The app isn't manually syncing - what now?

We recommend you work your way through the topics in this article in order. If you want to return to this topic list click this icon:

Check the sync activity

To check the sync activity in the vWork mobile app:

1. In the Jobs screen tap   in the red banner to open the menu.
   Note: If the icon looks like this  you have data that has not been synced and/or no data connection. Check your data connection to make sure it is active and then continue with the following to ensure your data is synced.
   
   
   
   
2. Tap Sync Activity to open the Sync Activity screen.
   Note: A green dot next to the Sync Activity menu item means your job information is syncing.
   
   
   
   
3. The Sync Activity screen opens showing you the most recent job information shared with the vWork server and if there are pending job and location updates.
   
   
   
   
4. If there are no pending job or location updates tap in the red banner to return to the Jobs menu.

Manually sync the vWork mobile app

To manually sync the iOS vWork mobile app if you have pending job or location updates:

1. From the Sync Activity screen, tap the sync icon in the red banner. The vWork app will sync with the server and the progress will show in the red banner.
   
   
2. Once the data is synced and there are no pending updates, tap in the red banner to return to the Jobs screen.

💡 Tip: You can also quickly manually sync your iOS mobile device in the Jobs screen by pulling down from the center.

The app isn't manually syncing - what now?

If you can't get the vWork app to manually sync you can try the following:

1. Follow the steps above to open the Sync Activity screen.
   
   
2. Check if there is a data connection with the server; look at the top of the screen to check the cellular and data connection icons and see their connection strength. You may be in an area where there is limited cellular and data service. You may also need to check your phone's data settings to see if data is switched on.
   
   
3. If you have a good data connection then restart your device without logging out.
   
   
4. Force a refresh of the vWork app.
   
   ❗ Caution: A forced refresh deletes all job changes that are not yet synced with the vWork server. It also downloads the latest job data from the vWork server. When you force a refresh you will lose job information that hasn't yet synced with the server and will need to re-enter it in the app after the forced refresh. If you are at all unsure contact support@vworkapp.com. 
   
   
   • To force a refresh of the vWork app, scroll to the bottom of the Sync Activity screen.
     Tap Force Refresh.
     
     
     
     
   • A warning shows asking you to confirm that you really want to refresh. Tap Force Refresh.
     
     
     
     
5. Log out of the vWork app and log back in again.
   ❗ Caution: Again, if you have job information that hasn't synced with the server - this is lost when you log out of the vWork app.

If this doesn't enable the vWork app to sync, please contact support@vworkapp.com.

Support request email

You can find out how to send a Support Request email through the vWork app in this article, iOS: Send a vWork Support Request from your iPhone

When you send a Support Request through vWork a log of your mobile device settings is included in the email. This can help us to diagnose the problem.