If the vWork app on your Android mobile device keeps crashing (shuts down for no reason), try these steps.

In this article

This article explains how to manage when the vWork app keeps crashing on your Android mobile device.

Follow these steps in order:

1. Sync the vWork app with the vWork server - you must do this first
2. Restart your device
3. Sign out of vWork then restart your device
4. Reinstall the vWork app
5. Send a support request (optional)

We explain each step in detail below. Click the step link to go straight to that step

Sync the vWork app with the vWork server

❗ Important: Before you sign out of vWork make sure you have synced your job information with the vWork server. Job information that isn't synced when you sign out is lost and will need to be recaptured.

The steps below briefly explain how to sync your vWork app with the server. If you want more detailed instructions please read the article, Android: sync your jobs with the vWork server.

Note: You must have a data connection enabled and turned on to sync job data. This can be wifi or mobile data.

To sync your job information with the vWork server:

1. In the Jobs screen tap  in the red banner to open the menu.
   
   
2. Tap Sync Activity to see if you have any pending job updates.
   
   
3. If you don't have any data to sync then tap Done and proceed with signing out of the app.
   
   
4. If you have pending job updates then tap Done and open the menu again. Tap Sync to sync your jobs with the vWork server.
   
   
5. If the data won't sync tap Bump.
   Bump deletes the last piece of data you added to a job (e.g., a step completion, a photo or signature you have captured, a custom field you completed). Sometimes the last piece of data added has a sync error and prevents other job information from syncing. This may be all that is required to sync the remaining job data. If this doesn't enable the data to sync, please contact support@vworkapp.com.

Restart your device

1. Restart your device without signing out of vWork:
   
   • Hold down the power button on your device then tap to select Restart.
     This powers off your phone and then restarts it.
     
     Sometimes this is the best first step if data isn't syncing with our server. When you stay signed in to vWork, the job data captured that hasn't synced remains on your mobile device even when you restart the device.
     
     If restarting without signing out of the mobile app doesn't work then proceed to the next step. 

Sign out of vWork then restart your device

1. Sync your device (see above) and sign out of the vWork app.
   
   Note: if your data won't sync you may need to have your dispatcher complete the job for you on the web app in the Job Editor. Signing out of vWork without syncing will cause you to lose job information that wasn't synced before you signed out.
   
   To sign out of the vWork app:
   
   
   • In the Jobs screen tap  in the red banner to open the menu.
     
     
   • Tap Sign out to open the Sign Out dialogue box.
     
     
   • Confirm that you want to sign out of vWork by tapping SIGN OUT. You are signed out of vWork and presented with the Sign-in screen.
     
     
2. Restart your device:
   
   • Hold down the power button on your device then tap to select Restart.
     This powers off your phone and then restarts it.
     
     
3. Sign in to the vWork app.
   • When your phone restarts open vWork and sign in through the Sign-in screen.

If the app continues to crash proceed to the next option: reinstall the vWork app.

Reinstall the vWork app

If logging out and restarting your device didn't fix the problem, then the next step is to perform a clean re-installation of vWork from Google Play. To do this:

1. Sync your jobs with the vWork server and log out of vWork following the instructions given above.
   
   
2. Open the Google Play app on your device.
   
   
3. Search for vWork.
   
   
4. Click Uninstall.
   
   
5. Restart your Android device following the instructions above.
   
   
6. Reinstall the vWork mobile app and sign back in. If you need help with this, please see the article, Android: Download the vWork Android app

Send a support request (optional)

If the app continues to crash after trying these steps, please get in touch with support@vworkapp.com.

You can find out how to send a Support Request email through the vWork app in this article, Android: Send a vWork Support Request from your Android mobile device.

When you send a Support Request through vWork a log of your mobile device settings is included in the email. This can help us to diagnose the problem.