The vWork mobile app may not receive jobs or updated job information for several reasons related to data connection, job status, and how job information is sent to your vWork mobile app.
In this article
This article explains each of the reasons that you may not receive new or updated job information on your mobile device and what you can do to check for and resolve the problem. Topics include:
- No data connection to the vWork server
- A job has been removed from your schedule
- Running an old version of the vWork mobile app
- Controlled job release is set up in the vWork account settings
- It's something else - what now?
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No data connection to the vWork server
There are three reasons you may not have a data connection:
- There may be no cellular coverage in the area in which you are working.
Check the cellular strength bar information in the banner at the top of your mobile device to see if you have a cellular connection. If you don't job information that you add while outside cellular coverage and new job information sent to your vWork app won't update until you reach an area with cellular coverage. - There is no data connection available on your mobile device.
If you don't see either the data or Wi-Fi connection in the banner on the top of your mobile device you don't have a data connection. There are several reasons for this:- you may only be able to connect to the vWork server through Wi-Fi and may have moved into a Wi-Fi black spot where there is no Wi-Fi reception,
- you may have turned the data or Wi-Fi connection off in your phone's settings,
- your mobile plan may have run out of data.
A job has been removed from your schedule
The dispatcher may have reassigned or unpublished a job that was previously on your schedule or you may have reassigned the job to another mobile worker. In these situations, the job is removed from your vWork mobile app.
Running an old version of the vWork mobile app
We are frequently updating the vWork mobile app to include new features. Both Android and iOS devices can be set to automatically update vWork when a newer version of the app is released. Sometimes the automatic update feature isn't enabled on a mobile device which results in an older version of vWork being used. When this happens there are occasions that may result in job information failing to sync with the mobile app.
The best solution to this is to ensure the mobile app is up-to-date. These articles explain how to manually update vWork mobile apps and set them up to automatically update. We recommend you always set your mobile device to automatic updates to ensure you have the most up-to-date version of the vWork mobile app:
Controlled job release is set up in the vWork account settings
The default for controlling when jobs are sent to the vWork mobile app is to send them the moment they are published. Your vWork account may have a controlled job release setting enabled in the General Settings by the Administrator. When set up this sends all your jobs to the vWork mobile app at a pre-set period of time before the jobs are scheduled to start.
Your vWork Administrator is able to tell you if a controlled release setting is applied to your vWork account. This setting can't be changed in the mobile app.
The options for controlling when jobs are released to the vWork mobile app are:
- 'Same day as job scheduled' option -at 12:00 am on the morning that the job is scheduled to start.
- 'Two days before job scheduled' option - at 12:00 am the day before the job is scheduled to start.
- 'Minutes before job is scheduled (Custom)' option - a custom setting where your Admin selects the number of minutes before the job is scheduled to start that the job is released.
It's something else - what now?
If you have looked at all the reasons above and are still having issues getting job information, it is a good idea to manually sync the vWork mobile app with the vWork server. Instructions for how to sync your mobile device can be found in one of these two articles:
- Android: sync vWork mobile app job information with the vWork server
- iOS: sync vWork mobile app job information with the vWork server
If the problem is that your mobile app keeps shutting down or 'crashing' unexpectedly then these articles may help:
If you still have issues with the vWork mobile app after working through this article and the other suggested articles, please get in touch with our support team at support@vworkapp.com.