If the vWork app on your iOS mobile device keeps crashing (shuts down for no reason), try these steps.

In this article

This article explains how to manage when the vWork app keeps crashing on your Android mobile device.

The steps are:

1. Sync the vWork app with the vWork server
2. Restart your device without logging out
3. Log out and restart your device
4. Reinstall the vWork app
5. Send a support request (optional)

We explain each step below. Click the step link to go straight to that step. You can return to this list of steps by clicking this icon:

Sync the vWork app with the vWork server

❗ Important: Before you log out of vWork make sure you have synced your job information with the vWork server. Job information that isn't synced when you log out is lost and will need to be recaptured.

The steps below briefly explain how to sync your vWork app with the server. If you want more detailed instructions please read the article, iOS: sync your job information from your vWork mobile app with the vWork server.

💡 Tip: You must have a data connection enabled and turned on to sync job data. This can be Wi-Fi or mobile data.

To sync your job information:

1. In the Jobs screen tap in the red banner to open the menu.
   
   
2. Tap Sync Activity to see if you have any pending job updates.
   
   💡 Tip: A green dot next to the 'Sync Activity' menu item indicates your job data is synced with the vWork server.
   
   
   
   
3. If you don't have data to sync then tap in the red banner and proceed with restarting your device.
   
   
4. If you have pending job updates then tap  and open the menu again. Tap Refresh to sync your jobs with the vWork server.
   
   
5. If the data won't sync then restart your device without logging out. How to restart is explained in the next topic.

Restart your device without logging out

1. Restart your mobile device without logging out of vWork.
   
   • Switch your mobile device off and back on again.
   • If you can't turn your phone off, the instructions for forcing a restart on your iPhone are here.
     
     This is the best first step if data isn't syncing with our server. When you stay signed in to vWork, the job data captured that hasn't synced remains on your mobile device even when you restart the device.

If restarting without signing out of the mobile app doesn't work then proceed to the next step. 

Log out of vWork then restart your device

❗ Important: You should not try this until you have attempted the other methods given above. You will lose job information that hasn't synced with the vWork server when you log out. You or your dispatcher will need to re-enter lost job information after completing this method. 

1. Sync your device (see above) and sign out of the vWork app.
   
   To log out of the vWork app:
   
   
   • In the Jobs screen tap   in the red banner to open the menu.
     
     
   • From the menu tap Log out to open the Log out pop-up window.
     
     
   • Tap Log out. You are logged out of vWork and presented with the Login screen.
     
     
2. Restart your mobile device.
   • Switch your mobile device off and back on again. If you can't turn your phone off, the instructions for forcing a restart on your iPhone are here.
     
     
3. Log back into the vWork app.
   
   • When your phone restarts open vWork and log in through the Login screen.

If the app continues to crash proceed to the next option: reinstall the vWork app.

Reinstall the vWork app

If logging out and restarting your device didn't fix the problem, the next step is to perform a clean re-installation of vWork from the iOS App Store.

To reinstall the iOS mobile app:

1. Sync your jobs with the vWork server and log out of vWork following the instructions given above.
   
   
2. Uninstall vWork from your mobile device. The iOS instructions for uninstalling an app are here.
   
   
3. Restart your iOS device. 
   
   
4. Reinstall vWork and log back into the vWork app. If you need help with this, please see the article, iOS: Download the vWork iOS app?

💡 Tip: After reinstalling the vWork app we recommend you check your iOS device settings for vWork to make sure photos, notifications and location tracking work as you want them to. Also check the vWork settings accessed from the vWork menu to change the defaults to meet your preferences.

Send a support request (optional)

If the app continues to crash after trying these options, please get in touch with our support team; email support@vworkapp.com.

You can find out how to send a Support Request email through the vWork app in this article, iOS: Send a vWork Support Request from your iPhone

When you send a Support Request through vWork a log of your mobile device settings is included in the email. This can help us to diagnose the problem.