vWork sets standard working hours for all mobile workers. These are called Account Working Hours. They show on the Schedule so your dispatchers can see when a worker is available. They also transfer to vWork's optional Route Optimization feature to make sure workers used in optimized routes only have jobs assinged to them that will work with their shift working hours. 

You may also have workers who don't work standard working hours. For these workers you can set customized shifts and days of work that override the standard Account Working Hours. These are called User Working Hours.

User Working Hours can also be used to show when a worker is on leave. 

In this article

This article explains how to set Account Working Hours and customized shifts for individual workers.

Topics include:

• User Permissions
• Set 'Account Working Hours' for your organization
• Set customized 'User Working Hours' for individual workers

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User Permissions

To change Account Working Hours and User Working Hours you must be a vWork Admnistrator. This means you must have Full Admin Web App permissions saved in your vWork User Permissions.

You can read more about user permissions in the article, Web App Permissions: user permissions for Admins and Dispatchers.

Set 'Account Working Hours' for your organization

To set the working hours for your organization:

1. Go to Settings>Users>Shifts
   
   
2. By default, Account Working Hours are enabled in vWork with the default time set from 8:00 am to 6:00 pm Monday to Friday.
   
   💡 Tip: You can disable working hours by removing the checkmark from the checkbox next to Account Working Hours. This will make your mobile workers available 24 hours a day, seven days a week.  We don't recommend you do this unless you have a good reason to do so.
   
   
3. Modify the hours to match the standard working hours for your organization. These will be applied as the standard shift hours for all workers.
   
   
4. Click Save to save the hours.

Set customized 'User Working Hours' for individual workers

❗ Caution:  Changes to an individual's 'User Working Hours' are automatically saved as you make them. 

To customize the User Working Hours for a specific worker.

1. Scroll to the heading User Working Hours  then click to select the worker you want to adjust hours for.
   💡 Tip: You can select them from the list or search for them in the Search Workers search box.  
   
   
2. Check the box Enable override of standard company hours for this worker to display the Calendar View for the worker.
   
   
   
   
3. In the Calendar View of the worker you have three options you can use to set a worker's hours. You can:
   • copy hours from another worker or directly from the Company Working Hours
   • set shift hours to make the worker available 24/7
   • change hours directly in the Calendar view.
     
     
     
4. Click to select the option that works best for you. We specifically explain how to use change hours directly in the Calendar View next.

Change or add a shift directly in the Calendar View

In the Calendar view, you can change a shift or add a new shift.

1. Double right-click on a shift (shaded blue) or in the white space (where there is no shift) on the day you want to change. This will open the New Working Hours box. 
   
   
2. Create or make changes to a shift by changing the Start and End times.
   
   
3. Use the Repeat drop-down list to make the change for a single day (select 'Never' from the list) or repeat the change for future shifts on a daily, weekly, fortnightly, or monthly basis.
   
   
4. Select the green check mark when you have made the changes you want.
   
   
   
   
5. A pop-up window displays to advise you that you are changing a weekly repeating shift.
   
   
   
   
   • Select Only this shift if you only want to make the change for the specific day you have selected.
   • Select All future shifts if you want this change to apply to this shift and all future shifts on this day.
     
     💡 Tip: You can also drag the blue box up or down to keep the shift duration the same but change when it starts or finishes. Alternatively, you can drag the edge of the box to extend or shorten the shift.
     
     
6. When you have updated the workers hours click Exit to return to the Account Working Hours screen. The changes you made were applied as you made them. You can now update another workers 'User Working Hours'

💡 Tip: If you want to delete a block of time you have added as working hours for a user you can click the red trash can in the top right corner to delete the selected block of time.