What are SMS Alerts?
These are text messages that you send via your mobile provider. Whether you want to know when a new job has been created - or a job has been completed - SMS Alerts will keep you and your customers informed.
SMS Alerts are a vWork Optional Feature. To enable SMS Alerts, or find out more, please email support@vWorkapp.com. One of our Team will be in touch to discuss your requirements.
Why do I need to use SMS alerts?
SMS Alerts are an alternative to Email Alerts. When Email Alerts may not be convenient or the most effective way of keeping your team, or your customers, updated you might prefer to use SMS Alerts.
SMS Alerts can be sent to your Dispatchers, Customers, mobile workers or any other person you would like updated when certain events occur.
Are there any alternatives to SMS Alerts?
Yes! vWork includes both Messages and Email Alerts as standard features.
vWork's free Messages feature enables the exchange of short messages with your team. Messages pop up in the vWork mobile app and in the desk top app. They can replace your current SMS messages between team members to save your business money.
Email Alerts are used to send Emails directly to customers and team members to notify them of specific events - such as a new job created, or an existing job completed. They do the same job as SMS Messages, but use Email as the method of delivery.
How do I enable SMS alerts?
Once SMS Alerts have been turned on for your vWork account you can set them up here. (This is also where you can setup Email Alerts)
What do Alerts cost with vWork?
Email Alerts are a standard vWork feature. There is no additional cost to set-up and use Email Alerts.
SMS Alerts are an Optional Feature. Pricing for SMS Alerts is based on volume and your jurisdiction. To enable SMS Alerts, or find out more, please email support@vWorkapp.com. One of our Team will be in touch to discuss your requirements.