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vWork Emails - Whitelist Instructions

  • Updated

What is Whitelisting?

When you whitelist email addresses you approve them as safe and prevent them from being filtered by your ISP into a Spam folder. It is likely your ISP uses some type of Spam filter, so we ask that you add us to your trusted list of senders, contacts, or address book, to stop vWork emails from being sent Spam.  

Divert vWork emails from Spam

If you don't see an email from vWork in your inbox, our email may have mistakenly been sent to your spam folder. Please open your spam folder and look for it there; if you find it, you mark it as Not Spam.

Click one of the links below for more information on how to do this in various programs.

ISPs  AOL,  AOL Web Mail,  Yahoo,  Hotmail Live,  Windows Live and  MSN,  Gmail,  Earthlink,  AT&T,  Comcast.

Email Clients: Outlook 2003 (or higher), Mozilla Thunderbird, Blackberrys.

Spam Filters: Norton AntiSpam,  McAfee Spamkiller,  Barracuda Networks,  Trend Micro PC-Cillin,  Cloudmark SpamNet,  CA Anti-Spam,  Mailblocks,  MailShield,  MailWasher,  Oddpost,  SpamAssassin,  SpamFighter,  ChoiceMail,  SpamButcher,  Spameater Pro Spam Inspector,  Spam Interceptor,  SpamPal,  Spam Sleuth, Other providers.

If you use Spam Arrest or other challenge-response spam filters please whitelist VisFleet Operations.

 

AOL

To make sure vWork email is delivered to your AOL inbox, you must add vWork's email address or corporate domain to your Address Book or Custom Sender List.

  1. Click the Spam Controls link on the lower right side of your inbox screen.
  2. When the Mail & Spam Controls box displays, click the Custom sender list link.
  3. Click the allow email from operations@vworkapp.com option.
  4. Add the domain or email address you would like to receive mail from, then click Add
  5. Click Save.

 

AOL Web Mail

If using AOL web mail replying to an email from VisFleet Operations will also work.

Email from that domain will now be delivered straight to your Inbox.

 

Yahoo! Mail

If you’re not receiving email that you are expecting, there are two things you can do:

  1. Use the Not Spam button in your Bulk folder.
  2. Create a filter to automatically send emails from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as Not Spam

  1. - Check your Yahoo! Bulk folder
  2. - If you see the email from VisFleet Operations, highlight it and click Not Spam.
  3. - This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

  1. Click Options in the top right navigation bar
  2. Select Mail Options from the list that drops down
  3. Choose Filters located on the left side of the page
  4. Click the Add button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, header or to.
  6. Choose the criterion by which you want a match to be made, such as contains
  7. Enter the text string to compare. For example; from VisFleet Operations
  8. Choose the destination folder to which you would like the message delivered. For example; Inbox.

 

Hotmail Live, Windows Live and MSN

In Hotmail you must Mark sender as safe to enable hyperlinks - even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

    1. Check the Junk folder if you don't see the vWork announcements in your inbox
    2. If vWork announcements are in your Junk folder, select the email and click the Mark as safe link
    3. Add operations@vworkapp.com to your Safe List.

Mark Sender as Safe

You may see the following:

  • Attachments, pictures, and links in this message have been blocked for your safety. Show content.
  • VisFleet Operations operations@vworkapp.com - vWork Announcements
    From: operations@vworkapp.com     You may not know this sender. Mark as safe | Mark as unsafe Sent: Thu 6/14/07 12:00 AM
    Reply-to: operations@vworkapp.com

To mark these messages as safe:

  1. Click Show content to view the body of the email if it contains images and HTML
  2. Click Mark as safe
  3. VisFleet Operations will now be added to your list of Safe senders

Manually Add to Safe List

  1. Click Options in the upper right corner of your Hotmail screen
  2. In the Body of the page under Junk e-mail, click the link Safe and blocked senders.
  3. Click the link Safe senders.
  4. Enter the email address operations@vworkapp.com.
  5. Click Add to list.

 

Gmail

To ensure email gets delivered to your inbox, you must add the email address operations@vworkapp.com to your contacts list.

  1. Click the drop-down arrow next to Reply in the upper right side of your inbox screen.
  2. Click the Add VisFleet Operations to Contacts List from the list that appears.
  3. You will now see VisFleet Operations appear under the link Contacts on the left side of the page.
  4. Click the link Contacts and the in the Search Contacts form field.
  5. Now you can select to move VisFleet Operations to a contact list of choice and edit any details.

 

Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or Safe Sender list, your HTML images won't display.

To have HTML display correctly, users can:

  • Change their automatic download settings
  • Add the sender to your address book
  • Add your email or domain to their approved sender list.

To change settings:

  1. Right-click on a non-displaying image in an HTML email.
  2. Choose Change automatic download settings option.
  3. When the popup comes up, uncheck the first box in the list that says don’t download pictures or other HTML content automatically.
  4. Click OK.

To add a sender to the address book:

  1. Open the email.
  2. Right-click on the From address.
  3. Choose the Add to contacts option.

To add a domain to the safe sender list:

  1. Right-click on a non-displaying image in an HTML email.
  2. Choose the Add the domain to the safe sender list option.

 

Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

  1. Check the Suspect Email folder
  2. Add vWork to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically sent to your Suspect Email folder if the domain is not in your address book.

Suspect Email Folder

While in the Suspect Email folder, if you see VisFleet Operations...

  1. Select the Move to Inbox and Add Contact option from the pull-down menu.
  2. This will add operations@vworkapp.com to your Address Book for future email delivery assurance.

Address Book Inclusion

  1. Open the email.
  2. Click Add to Address Book in the email header.
  3. Use the Address Book Editor to verify the sender's contact details and click Save.
  4. Add operations@vworkapp.com as the email address of the sender.
  5. Any email sent with the same domain (right of the @ sign) will now be delivered to your Inbox.

 

AT&T

  1. Open the email message from the sender you want to add to your address book.
  2. Click on the "Save Address" link (below) next to the "From Address.
  3. Check the "Add to Contacts" box (below) and click "Save.

 

Comcast

  1. Click on the [Save Address]   link at the top of this message (it's next to From Address).
  2. For the field titled First Name, please enter VisFleet Operations
  3. Then click Save Entry and you're all done.

 

BlackBerrys

  1. Scroll up to the message header
  2. Get to the field where their name is listed, click the Berry button and then click Show Address
  3. Select and copy that operations@vworkapp.com to the clipboard
  4. Go into Address Book and find the user
  5. Select Save
  6. Click to edit it, and then click the Berry button to add another email address
  7. Paste it in and click Save

 

Mozilla Thunderbird

  1. Click the Address Book button
  2. Make sure the Personal Address Book is highlighted
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. Under the Contact tab, copy and paste the "From" address, operations@vworkapp.com into the email dialogue box
  5. Click OK

 

Norton AntiSpam

  1. Startup Norton AntiSpam
  2. Click the Status & Settings tab
  3. Click AntiSpam
  4. Click Configure
  5. Click Allowed List tab
  6. Click Add button
  7. In the 'Email Address' box, enter operations@vworkapp.com
  8. Click OK
  9. Click OK

 

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  • Add the sender to the list of Approved Senders
  • Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

  1. Open Microsoft Outlook or Outlook Express.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.

 

McAfee Spamkiller

  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a friend.
  3. Make sure All users at a domain is selected under Friend type:
  4. Type the domain name you want to whitelist under Address:
  5. To whitelist all our newsletters, type
  6. Optionally, enter a VisFleet Operations to help you recognize the domain under Name:
  7. Click OK.
  8. Click OK.

 

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from VisFleet Operations and the sender email address operations@vworkapp.com that you do not want to be quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

  1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
  2. Click on the "Block/Accept" tab.
  3. Choose "Sender Domain Block/Accept." Enter the domain name from operations@vworkapp.com to whitelist. For example, you can enter aol.com to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click "Add."
  4. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "operations@vworkapp.com" Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.

 

Cloudmark SpamNet

  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type: operations@vworkapp.com
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.

 

Mailblocks

  1. Click the Addresses tab.
  2. Click New.
  3. Type: operations@vworkapp.com
  4. Make sure 'Accept Mail From This Address' is selected under Receiving Options.
  5. Uncheck 'Display in People Picker' under Other options.
  6. Click Submit.
  7. Click OK.

 

MailShield

  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type: operations@vworkapp.com
  4. Click OK.

 

MailWasher

  1. Click Tools, then Blacklist & Friends.
  2. Click Add... on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type: operations@vworkapp.com
  5. Click OK.
  6. Click OK.

 

Oddpost

  1. Check your 'Probably Spam' folder.
  2. If you see that vWork Announcements was incorrectly filtered out
  3. Select it
  4. Click the 'Move to Inbox and Mark as Not Spam' button.

 

SpamAssassin

  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. whitelist_from operations@vworkapp.com
  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

 

SPAMfighter

Highlight the email from VisFleet Operations with the email address operations@vworkapp.com to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist".

Here you can choose if you want to Whitelist the email address operations@vworkapp.com or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. Click "More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"
  5. Then "Whitelist email address"
  6. Then "Import".
  7. Select your 'Address Book' and click on "Check all"
  8. Click "Add"
  9. Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

  1. Click More" in the SPAMfighter toolbar.
  2. Then "Options"
  3. Then "Filter settings"
  4. Then "Blacklists & Whitelists"

 

ChoiceMail

  1. Open ChoiceMail
  2. Click on the Senders tab
  3. Choose "Approve another Sender"
  4. Type in the sender email address operations@vworkapp.com
  5. Click on OK

 

SpamButcher

  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under 'Known Good Senders and Recipients'.
  4. Type: operations@vworkapp.com
  5. Click OK.
  6. Click OK.

 

Spameater Pro

  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type: operations@vworkapp.com under Address.
  5. Choose 'Full Email Address' under Address Type.
  6. Select Email Domain.
  7. Click OK.

 

Spam Inspector

  1. Select Spam Inspector
  2. Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under 'Add a New Friend'.
  4. Type: operations@vworkapp.com
  5. Click the >> button.
  6. Click Close.

 

Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address: operations@vworkapp.com
  3. Click Add.

 

SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click 'Add to Whitelist' from the menu.
  3. Type: operations@vworkapp.com
  4. Click Add.

 

Spam Sleuth

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type: operations@vworkapp.com on a line by itself in the entry field.
  5. Click OK.

 

Other Spam Filters Not Listed Above....

If vWork Announcements are being filtered, try adding operations@vworkapp.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist operations@vworkapp.com.

 
 
 

With Thanks To...

Many thanks to http://www.emaildeliveryjedi.com for these instructions.  You can generate your own whitelist instructions here...

 

 

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