You and users of the vWork mobile app can pause any job that has been started. The job shows a status of 'Paused' on the Schedule and Jobs tab.
Jobs may need to be paused when you want to make sure customers are only invoiced for the time that their job is actually being worked on. For example:
- you don't want to charge customers for the time workers spend on breaks
- an unexpected event occurs that requires the job to stop for a period of time while the issue is resolved.
When a job is paused it remains on the worker's schedule as a job that still needs to be completed. The job duration time stops at the time it is paused and doesn't begin again until the job is unpaused.
When the job resumes it shows on the schedule in a second block of time that begins at the time the job is unpaused. The period of time that the job is paused isn't included in the job duration when an invoice is created, although vWork keeps a record of the total time to complete the job including the time that is paused.
Jobs can be paused and unpaused by the dispatcher from the web app and by mobile workers from the mobile app.
If a step is completed by the dispatcher, or by the worker in the vWork mobile app, the job automatically resumes. Custom fields and invoice information can be updated by the dispatcher, or mobile worker in the vWork mobile app, while the job is paused without unpausing the job.
In this article
This article explains how to manage paused jobs through the Schedule.
Topics include:
- User permissions to pause and unpause jobs
- Pause a job from the Schedule
- Unpause a job from the Schedule
- Related articles
Click the link from the topic list above to go to that topic. You can return to this list by clicking this icon:
User permissions to pause and unpause jobs
You must be able to use the Schedule to pause and unpause jobs in the web app. Make sure that you have the 'Schedule' permission set to 'Full' in your 'Web App Permissions'.
A vWork Admin can update this permission in Settings > Users > Users.
Pause a job from the Schedule
Jobs can be only be paused from the Schedule or the vWork mobile app.
To pause a job:
- Go to the Schedule.
- Click to select the paused job from the panel on the left of the schedule and display the tool tray beneath the job.
- Click the Pause button from the tray to pause the job.
- The job is paused. It looks like this on the Schedule. Notice the yellow 'paused' flag.
💡 Tip: If the job was paused not long after it started the yellow 'Paused' flag may look like this.
Unpause a job from the Schedule
Jobs may be unpaused from the Schedule or from the vWork mobile app.
To unpause the job:
- Go to the Schedule.
- Click to select the paused job from the panel on the left of the schedule and display the tool tray beneath the job.
- Click the play button.
💡 Tip: If a step is completed for a paused job in either the job editor, from the Schedule, or in the vWork mobile app, the job will automatically be unpaused and the job duration will begin being recorded against the job.
Related articles
To see how a mobile worker pauses and unpauses job on the vWork mobile app, please read these articles: