|vWork Enterprise Plan Feature|
What are job deadlines in vWork?
Job deadlines allow you to set a date and time that a job needs to be completed by. We also allow you to alert on potential upcoming SLA breaches for vWork jobs.
vWork jobs with deadlines show as important for your mobile workers, they stand out. They can also be set to warn the correct people if deadlines are looming and the work is not scheduled, started or completed.
As you can see below, vWork jobs with a deadline will show as red (important) when they arrive on the mobile worker's device.
Why should I use job deadlines?
You should use job deadlines in vWork if your customer or customers need assurance that a job will be completed by a certain time.
Our alerting system around deadlines lets you alert the right people at your own time scale, so they can chase up any jobs that may not meet deadline or SLA.
How do I set up job deadlines?
Job deadlines is currently an optional vWork enterprise feature that needs to be turned on in your account. Please email firstname.lastname@example.org if you would like this enabled.
Once this is enabled you can set up job deadlines in the job template as a relative value to the planned start time of the job.
Or you can set up a deadline in any specific job, this can be added after the job is generated. (shown below)
You can set up a relative deadline in an existing job template too:
This template deadline will then be applied to any job generated from this template. The deadline time will be relative to the jobs creation time. 1 hour is the minimum allowed setting.
Setup your deadline alerts
You can then set up your deadline alerts on the alerts page in vWork here.
You have 3 options:
- Deadline Warning (Not Completed)
- Deadline Warning (Not Scheduled)
- Deadline Warning (Not Started)
You can set how many minutes before for each alert and these alerts can go to the dispatcher, customer, worker or any email address.
Deadlines on the vWork schedule.
When rescheduling or dragging and dropping jobs with preset deadlines on the vWork schedule, if a rescheduled job will not meet its deadline, we will warn the dispatcher about this (see image below).
Deadlines on the vWork jobs list:
We have also added a new 'Deadline' column which is available on the jobs list in vWork. This new column can also be sorted in descending or ascending order:
Deadline technical details:
By default, the job deadline will be not be met if the Job planned start time + Job duration comes after the preset job deadline.
For example if the job deadline is 2pm, the job start time is 1:30pm and the job duration is 1 hour. vWork will then give a deadline warning.